Inhouse services

This is a very efficient solution for managing a high-quality workforce with client-specific skill sets, aimed at improving labor flexibility, retention, productivity and efficiency. We work on site exclusively for one client, usually providing a large number of flexworkers with a limited number of well-defined job profiles. We often work with the client to determine specific performance criteria, and we provide total HR management, including recruitment & selection, training, planning, retention and management reporting.

Inhouse was started in the 1990s in The Netherlands. Growth has been significant. The service is offered in almost all major countries we operate in, while revenue amounted to € 1.9 billion by the end of 2008, or 11% of Group revenue. Gross margin is generally lower than Group average in the large account sector but due to high productivity the EBITA margin should be around 4-5% on average through the cycle.

We see good potential to roll out inhouse over the old Vedior businesses. Due to its industrial character inhouse faced a severe impact from the current economic downturn.

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