Branding Building Blocks Capital structure Copy & Paste Model Corporate social responsibility Dividend policy Gross margin differentials Historic performance Debt Facility Deregulation EBITA development HR Solutions Industry perspective Inhouse services Legislation

Lily pad model Managing through the cycle Mission Operating working capital Penetration rates Productivity Recruitment Revenue split Risk management Specialties Strategy Shareholder base Staff turnover Strategic growth drivers Unit steering model

Corporate social responsibility

Randstad's central role in society

One of Randstad's core values, a guiding principle since the 1960s, is the simultaneous promotion of all interests. It was a very conscious decision to embed this statement in our core values and the reasoning is quite straightforward. In our business, we are at the heart of a network of stakeholders with varying interests - clients, flexworkers, interim professionals and candidates, our own employees and suppliers, employers' and employees' organizations, governments, labor unions, and the staffing sector as a whole. Our founder understood that by helping everyone - for example, by helping companies and institutions develop networks, and negotiating collective labor agreements with the Unions - Randstad benefited as well.

Reporting Indicators

We began reporting on CSR indicators proposed by the Global Reporting Initiative that are of relevance to the HR sector in 2006. These indicators are:

• Labor market relations and stakeholder dialogue
• Diversity measures and (re)-integration programs
• Career advancement and training, for both flexworkers and employees
• Health, safety and security
• Client, flexworker and employee satisfaction
• Code of conduct and integrity code
• Volunteerism
• Environmental measures

For detail please view our Corporate social responsibility paragraph in our 2008 Annual report or our CSR section on our Randstad holding website.

Volunteerism

Randstad entered into its partnership with the NGO Voluntary Service Overseas (VSO) in 2004. Like Randstad, VSO are specialists in recruitment and placement, but they recruit skilled volunteers with professional qualifications from around the world to live and work in local communities, sharing skills and changing lives in developing countries.

Our contribution and targets are measured in equal volunteer units (EVU). It costs € 19,000 to train and send a volunteer to a developing country for one year. An EVU is therefore measured in units of € 19,000, whether it is money raised through our VSO fundraising activities, the hours a Randstad employee spends applying for grants on behalf of VSO, the legal advice we provide or the value of the office space we give to VSO 'in kind'.

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